Stacy Furniture & Design

I can not say enough good things about Stacy Furniture in Allen. They went above and beyond with quality furniture I’ve purchased in the past but this time around I was absolutely Blown Away with the personalized service I received from Sales rep Jennifer and Rug Sales Rep Alex. I literally went in yesterday just to look around and ended up purchasing 3 rugs! When delivering the rugs today Alex brought a few options to choose from because I wasn’t absolutely sure on one of my options. But after seeing all my options in its actual space it made all the difference and helped me make the best decision. Try getting that kind of service while just purchasing something online…..you just won’t anywhere…period. You have a customer FOR life! Thank you guys sooooo much! Here are all my rugs I purchased! Absolutely gorgeous! I can’t believe I’ve gone so long without them!

Repeat Customer NO More. We decided to replace our Stacy sectional with another. We ordered this gray stock fabric, but with one extra section. After waiting 6-7 months for it to come in during the pandemic, it would not make the turn up the stairs in our townhouse. We didn’t realize the extra piece would be built as a solid section. Our salesperson was nice but said we would owe $850 to have Stacy take it back. Had we not ordered the extra section, we would have received a credit. The store manager evaded our calls and never called us back to discuss as we requested. Managers should step up and handle the difficult discussions, but this poor woman had to call us back and she had no decision-making ability. Everything was back ordered, so this common gray sectional was likely sold by them the first weekend after we paid them to keep it. Stacy’s feel good commercials are nothing like their actual customer service. If you use them, you may be burning money. Don’t believe the “family” hype. Will never darken their door again.

I got the most amazing couch with help from one of the designers, Tamara. I wanted a simple white/ivory sectional and comfort was the most important thing for me. She helped me pick a couch within my budget and a dining room table as well. She also gave insight on mattresses and rugs. She was great from the initial visit through the delivery and made sure everything came on time and made scheduling easy. I do want to note, many furniture deliveries take time- be sure to talk to your rep about your options. This couch was going to take 4 months and I didn't have that time. They were able to work with me. Sometimes it's possible but don't set unrealistic expectations. If they say 4 months and you expect 2 you'll be disappointed.

Went with a friend who finally found what she was looking for in a dining room set. It is a custom feature, very specific to the house. They were able to get Labor Sale pricing too. The Staff was so friendly and personable. Even work with an organization that will take replaced furniture and sell as consignment! Such a great way to be able to make room for the new.

Professional service from the start to finish . Needed a new mattress and Jeanie was most informative and helpful- brought in the expert in that Dept and the two of them gave us lots of time and help with choosing the best one for my needs . My sister was with me and because of her public service over the years -they thanked her and that was most appreciated ! I will recommend this store to anyone who needs furniture ..